Privacy Policyسياسة الخصوصية

1. Information We Collect

Depending on how you use Mallsera, we may collect:

• Name, email address and mobile number.
• Account information.
• Delivery and billing information.
• Order and transaction history.
• Wishlist activity.
• Gift-card recipient and sender information.
• Communications with Mallsera.
• Device, browser, IP address and technical information.
• Usage and interaction information.
• Information required for fraud prevention, security and legal compliance.

2. How We Use Information

We may use personal information to create and manage accounts; process purchases and payments; arrange or support order fulfilment; operate gift-card and gift-balance services; provide customer support; communicate order or account updates; prevent fraud; protect the platform; improve Mallsera; comply with legal obligations; and send marketing communications where permitted.

3. Information Shared With Sellers

When a customer places an order, relevant information may be shared with the seller where necessary to fulfil or manage the order. This may include the customer name, order details, delivery details and other information reasonably required for fulfilment. Sellers should not use customer information for unrelated purposes.

4. Payment Information

Payments may be processed by third-party payment providers such as Stripe. Mallsera may receive transaction identifiers, payment status and limited payment-related information required to manage the order. Mallsera does not intend to store full payment-card details where payment is handled by the payment provider.

5. Gift Information

Where a user sends a gift, we may process the recipient name, phone number, email address, gift message, gift value and claim information. This information is used to deliver, identify, secure and administer the gift.

6. Service Providers

Mallsera may share information with service providers where necessary for payment processing, hosting, communications, SMS or email delivery, logistics, fraud prevention, analytics and technical support. Access should be limited to what is reasonably required for the relevant service.

7. Marketing Communications

Users may be given choices regarding promotional communications and can unsubscribe through the options provided in those messages or available account settings. Transactional messages concerning orders, security, gifts, payments or account operations may still be sent where necessary.

8. Cookies and Similar Technologies

Mallsera may use cookies or similar technologies to keep users signed in, maintain sessions and carts, remember preferences, improve security, understand website usage and improve platform performance.

9. Data Retention

Personal information may be retained for as long as reasonably necessary to provide Mallsera services, maintain financial and transactional records, resolve disputes, prevent fraud, enforce agreements and comply with applicable legal obligations.

10. User Requests

Subject to applicable law, users may contact Mallsera regarding their personal information, including requests relating to access, correction or other available privacy rights. Requests may be sent to [email protected].

11. Changes to This Policy

Mallsera may update this Privacy Policy from time to time. The current version and last-updated date will be published on the website.

12. Contact Us

For privacy-related questions or requests, contact [email protected].