Seller Agreementاتفاقية البائع

1. Your Brand and Account

You confirm that the information you give us is accurate and that you are authorised to act for the brand. You must hold a valid trade licence (or other permit the law requires for your activity) for as long as you sell on Mallsera, and give us a renewed copy before it expires. Listings may be paused while a licence is expired.

You are responsible for everything done through your account and for keeping your sign-in details secure.

2. Products and Listings

You decide your products and prices. Every product is reviewed by Mallsera before it is shown to customers, and may be declined or removed if it does not meet our standards or the law.

Your listings must be accurate: names, descriptions, pictures, options, prices and stock must match what the customer will receive. You confirm you have the right to sell each product and to use the pictures, names and designs in your listings, and that nothing you list is counterfeit, unsafe or prohibited in the UAE.

Same price as your own store. The price of a product on Mallsera must match the price you sell it at in your own shop, website or social media. You may not list it higher on Mallsera. The one exception is a product you mark “price includes delivery”: its price may be higher by no more than the delivery cost you have included.

3. Orders and Fulfilment

When an order is placed for your products you will be notified by email and in your dashboard. You agree to keep your stock figures up to date, prepare and hand over each order promptly, pack it properly, and update its status in your dashboard.

If you cannot fulfil an order, tell us straight away. Repeated cancellations, late orders or stock errors may lead to listings being paused.

4. Fees and Commissions

Launch period. During the launch period, your subscription to Mallsera is free for 6 months from the date your seller account is activated, which is the date Mallsera approves your brand. There is no joining fee. The Mallsera commission and the payment processing fees apply at the rates published when the order is placed.

Commission. The commission is currently 5% of your product sales. The commission rate that applies to you is the rate shown in your account (on the Seller Fees and Payments pages).

After the free period. Mallsera reserves the right to review or change its fee and subscription structure after the free period ends, including subscription fees, commission rates and any additional service fees. We will notify you of any material change at least 30 days before it takes effect, by email or in your dashboard. No new fee is applied retroactively to orders placed before the date the change takes effect. If you do not accept a change, you may stop selling under section 13.

Applicable payment processing fees are charged separately from the commission and passed on at cost. The current cost is 2.9% of your product sales plus AED 1.00 per order paid with a UAE-issued card (the fixed part is shared between sellers when an order contains several sellers' products). Orders paid with international cards or involving currency conversion cost more. The fee that applies to an order is the amount the payment provider charges for it, and it changes when the provider's pricing changes. There is no processing fee on cash-on-delivery orders.

Optional services, such as photography or marketing, are charged separately and only when you request them and agree the price in advance.

Fees are stated exclusive of VAT. Where Mallsera is required by law to charge VAT on its fees, it will be added and shown.

5. Delivery Fees

The delivery fee the customer pays at checkout covers delivery of the order. It is not part of your sales, no commission is charged on it, and it is not included in your payout.

You may mark a product “price includes delivery”. The product is then shown to customers with free delivery, and no delivery fee is charged for a parcel made up only of such products. The delivery cost of that parcel is yours: where Mallsera arranges the delivery, its cost is deducted from your earnings. Commission is calculated on the full product price.

6. Discounts and Coupons

Where you set a discount on your own product, the commission is calculated on the discounted price the product is sold at.

Where Mallsera issues a coupon or promotion, including free delivery, Mallsera bears its cost and your earnings are calculated on your listed selling price, unless you have agreed in writing to take part in a promotion on other terms.

7. Cancellations

If an order is cancelled before it ships, there is no sale: no commission is charged and nothing is paid out for it.

Where an order paid by card is cancelled because of you (for example, the product is out of stock or you cannot fulfil it), the payment gateway's processing fee, which the gateway does not return, is charged to you.

8. Returns and Refunds

Returns and refunds are handled under the Mallsera Refund, Return & Cancellation Policy and applicable consumer law. You agree to accept returns and refunds that the policy or the law requires.

When a customer is refunded, the refunded amount is removed from your sales and the commission on it is returned to you. The gateway's processing fee is not returned by the gateway: you bear it where the refund is due to the product (faulty, damaged, wrong item or not as described); Mallsera bears it in other cases. Return delivery costs are borne by you where the return is due to the product.

If the earnings for a refunded order have already been paid to you, the amount is deducted from your next payout or, if there is none, you agree to repay it on request.

9. Chargebacks and Payment Disputes

If a customer disputes a card payment with their bank, Mallsera will handle the dispute with the payment provider. You agree to give us the information we ask for, such as proof of dispatch and delivery, within 3 days.

If a dispute is lost because the order was not delivered, was not as described, or because you did not provide the information in time, the disputed amount and any dispute fee charged by the bank or payment provider are deducted from your earnings. Where you delivered the order correctly and provided proof, Mallsera will not charge you for a dispute lost for other reasons.

10. Payouts

Your net earnings are calculated after deducting the Mallsera commission, the payment gateway fees, and any refunded amounts, discounts or fees due under this agreement. You can see the breakdown for every order on your Payments page.

Earnings are transferred to the bank account you registered with Mallsera once a month, for orders that were delivered at least 14 days earlier and are not under a return, refund or dispute. For cash-on-delivery orders, earnings are payable once the cash has been collected and received by Mallsera. A transfer fee of AED 5.00 is deducted from each transfer.

You are responsible for the accuracy of your bank details. Mallsera is not responsible for transfers delayed or sent to a wrong account because of incorrect details you provided. Mallsera may deduct from a payout any amount you owe under this agreement, and may hold a payout while a suspected fraud, dispute or breach is being reviewed.

11. Your Responsibilities

You are responsible for the quality, safety and legality of your products, for honouring any warranty you offer, and for your own taxes and licences. You must comply with the laws of the United Arab Emirates, including consumer protection law.

Customer details are given to you only to fulfil orders. You must not use them for marketing or share them with anyone else, and must keep them secure.

12. Mallsera's Role and Rights

Mallsera provides the marketplace, the checkout, customer support for orders, and promotion of the platform. Mallsera is not the manufacturer or seller of your products.

Mallsera may edit how a listing is categorised or displayed, decline or remove a listing, and pause or close a seller account that breaches this agreement, harms customers, or puts the platform at legal risk. Where practical we will tell you the reason and give you a chance to fix it.

13. Term and Ending the Agreement

This agreement continues until either of us ends it. You may stop selling at any time by telling us in writing; Mallsera may end the agreement with 14 days' notice, or immediately for a serious breach.

After it ends, you must still fulfil orders already placed, and returns, refunds, disputes and payouts for those orders are settled under this agreement. Amounts owed to you are paid on the normal schedule once those matters are closed.

14. Liability

Each of us is responsible for our own obligations under this agreement. To the extent the law allows, Mallsera is not liable for loss of profit or indirect loss, or for interruptions to the platform outside its reasonable control. You agree to cover claims and costs that arise because your products or listings breached this agreement or the law.

15. Changes to this Agreement

We may update this agreement. We will tell you at least 30 days before a change that affects your fees or your rights takes effect. Continuing to sell after that date means you accept the updated agreement.

16. Governing Law

This agreement is governed by the laws of the United Arab Emirates, and the competent UAE courts have jurisdiction over any dispute that we cannot settle between us.

17. Contact Us

For questions about this agreement or your fees, contact [email protected].